A Rant About Poor Customer Service

OK....now that I am in my 50's I have long arm syndrome...that condition that effects your vision to the point where you need to hold your reading material out as far as your arm extends in the effort to read it. So, I wear glasses. What is posted below is a response to my recent interactions with Lens Crafters over a pair of glasses I purchased in February and have broken twice. Oh my.....where has decent customer service gone??? I must apologize up front, what you will read is not my best piece of writing, but an immediate response while in a pi**ed off mood.

To Whom It May Concern:

A pair of glasses purchased in February broke for the second
time...hinge spring broke. The representative in the store told me it was
because I was taking them off improperly. She told me I could replace them
at 50% off another pair. I asked her to direct me to the least expensive
pair and was told the ones I selected would cost me $150. I paid $190 for
the first pair. (The sales person told me I had "gotten a bargain.") What
does that have to do with anything? So, within a span of 6 months I would spend
$340 on basic glasses. I felt that since I have not had this experience
with other glasses I have worn over the last 20 years, that the issue may have
been with defective frames and I questioned why I would have to pay for
something defective. She told me it was store policy. I declined
the offer and called your headquarters on 8/16 and was told the store manager
would call me within 24-48 hours. I received a call today, 5 DAYS LATER
from the assistant manager. Since I need my glasses to read, I obviously
needed to get the problem taken care of someplace else, which I did. I
think the asst. manager's intention was to replace the frames if she had them in
stock. However, I had already gotten another pair since I need to
see. This was too little, too late. Maybe the first rep. in the
store should have checked with her manager in the first place. Maybe the
manager should have called me in a timely fashion. So, in the end, Lens
Crafters has $190 of my money ( oh yes...what a bargain) and I have a pair of
glasses that can't be worn and learned from a Lens Crafters representative that
I need to learn how to take off my glasses. In my opinion, I don't think
customer satisfaction is one of Lens Crafters concerns and I will be sharing my
opinon with my family, friends and those who like to follow my blog.

OK, my rant is over. I'm not sure whether or not I will receive a response, but at least I shared my opinion with them. Oh yeah....I did buy a really cute pair of glasses, at a very reasonable price at Walmart!! The ladies working in the optical department couldn't have been more courteous, helpful and friendly.

Happy Spring.....Goodbye Winter!

Is it true? Could it possible be??? The winter is over!! No more snow, slush, cold and shoveling!! Spring is here and it couldn't have come soon enough.

Much of the nation was pummled this winter, and here on the east coast it was especially brutal. Those of us who are in education know that a heavy snow signals a "snow day." Kids love it, and I must admit, as a teacher I, too, enjoy the occasional day off in the middle of the winter. However, this year's blasts blessed us with 5 snow days! Now they must be made up; so what would have been a spring break for many is turning into a spring weekend instead. Never mind though...the weather forcast is simply glorious and I am thrilled. As I write this post, I am sitting out on my deck, enjoying the spring breeze.

As far as my business, Lunar Radiance, is concerned, spring also is the signal for an introduction of new wicking sleepwear. This year I have one new addition and new colors to refresh some favorite wicking nightgowns and wicking pajamas.

WHAT IS NEW? The Morgan wicking tank nightgown (pictured right)coming in passion pink and heather blue, it is absolutely perfect for those warm, summer nights that are just around the corner. Click Here to check it out! Say "nightie, night" to night sweats!

Two of our longtime favorties, the Colleen wicking capri set and the Dee Dee wicking nightshirt have been released in two fresh colors--sweet heather blue and passion pink! You won't want to miss those either!

It's almost time for those barbecues and family reunions. Looking for a great invitation that is reasonably priced and will knock your guests socks off? Check these out! So easy to personalize they look like you spent a fortune. All you need to do is type in your information and you are done! SIMPLE-FUN-ADORABLE!

Floral Family Reunion Party Invitations by NightSweatsDiva
4th of July Party Invitations by NightSweatsDiva

A Routine Mammogram Leads to Six Weeks of Hell

Ten days before Christmas, my best friend and I went together for our routine mammograms. I am embarrassed to admit, mine was way overdue. Our plan was to take late afternoon appointments, then have dinner and do some Christmas shopping. Since it was late in the afternoon, there was no immediate read by a radiologist, so we were sent on our way. After the mammogram, I had an immediate feeling of uneasiness. Two days later I received the call that all women dread; more films needed because of an irregularity bilaterally. Both? I was sickened.

Knowing myself and how crazy I would become if I waited, I took the first appointment the next day to have a compression mammogram to be followed by ultrasound if necessary. I sat and waited quietly for what seemed an eternity only to find that I did indeed need the ultrasound. Performed immediately, it suddenly dawned on me that within the next 15 minutes I would have very good idea as to whether or not I had breast cancer. Both of the technicians who worked with me were kind and professional. There was very little speaking which to me made it even more surreal. I searched their eyes for a clue as to what the answer was; but they are well schooled and gave no hints.

Finally, the radiologist came in, did her own quick ultrasound and stated that with 99% certainty I had fibroadenomas in both breasts. I know that fibroadenomas are benign I had one in my early twenties. I was breathing a huge sigh of relief, but in the back of my mind I was worried about that one percent. Next step was a breast surgeon.

Taking the recommendation of two colleagues, I choose a well known breast surgeon in Philadelphia, Dr. Dahlia Sataloff, associated with one of the major teaching hospitals. Again, I was struck by the total silence in the waiting room. No one even makes eye contact. When my name was called, I looked up from the magazine on which I was trying to focus to see the doctor herself waiting to greet me. When has that ever happened? I knew immediately I had found the right person for me. After a consultation, exam and view of my films she too concurred that she believed both lumps to be fibroadenomas. However, a biopsy would be needed to be certain. More time spent waiting.

The internet can be a double edged sword. A plethora of information is at our finger tips, but as we all know, a little bit of knowledge can be dangerous. I did my reading to prepare for the core needle biopsy, but in truth, there was little that could be done to alleviate my anxiety. It is true, the procedure itself, is relatively pain free. The mass in my right breast was deeply imbedded close to the chest wall, so I did experience discomfort. The left was done with nothing more than a pinch from the lidocain injection, BUT THE NOISE. Each time a piece is taken the machine makes a noise that reminded me of the dentist's office. A little pressure is put on the site where the needle is inserted, and steri-strips are applied and you are good to go and wait some more. In my case it was only 48 hours. The diagnosis confirmed with a phone call from Dr. Sataloff....BENIGN. I will see my surgeon again after 6 months for a follow up and additional mammograms.

I am lucky, grateful and I must admit still apprehensive. It is a bit unsettling to know that I still have two masses in my breasts. There is much discussion about whether the biopsy really samples everything. Back in the day, when I had my first experience, technology and medicine were not as sophisticated and the immediate line of treatment was surgery.

I am haunted by this experience. It's been a couple of weeks now and I still think about it every day. I think about the women who receive a different result and it seems that no matter where I turn, someone else I know is being diganosed. Maybe it is just my age, 51 that makes me more aware of the frailty of the human body.

Post Script: I would be remiss if I did not send a universal thank you to the radiologist, technicians and staff at the Women's Imaging Center of Pennsylvania Hospital for their compassion, kindness, patience and professionalism on a very difficult day. Also....big thanks to my family, friends and colleagues for lots of hugs and support. (Especially Lee)

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World's Softest Spa Socks are Back!

Back by popular demand......The World's Softest Spa Socks! They are ultra soft and super luxurious. These are the perfect stocking stuffer and the perfect accessory for any of Lunar Radiance's wicking nightgowns or wicking pajamas!

To make it even better, FREE SHIPPING is still in effect, but not for long!

CLICK HERE to shop for your favorite hot lady! Help her say "Nightie, night" to night sweats!"

FREE SHIPPING ON WICKING SLEEPWEAR!

I love being able to pass along holiday savings and what woman doesn't like to take advantage!! I do. I scour the internet and daily circulars for the best deals. My favorite deal is free shipping and that is what I have for you.

All wicking pajamas and wicking nightgowns will ship for free when you shop at Lunar Radiance.

Do you have a baby boomer family member or friend who tosses and turns night after night because she is suffering from night sweats? Give her a gift that is not only attractive and comfortable, but will bring the relief she so deserves.

Click here to see for yourself how fashion and function merge to bring the ultimate relief!

ZAZZLE OFFERS FREE SHIPPING TOO! 12/5/09

You can also take advantage of free shipping at my Zazzle stores too! Great, easy to personalize, postage, holiday cards, gifts, party invitations and more. If you haven't been there yet, you won't want to miss it!

Christmas Photo Mug by WinterHolidayGifts

50th Birthday Party Personalized Invitation by NightSweatsDiva

Have You Purchased Your Holiday Cards?

Have you purchased your holiday cards yet? How about your party invitations?

You can purchase your favorite party invitations, photo cards and seasonal greeting cards at a whopping 50% off when you purchase ten or more cards. We all know that's not hard to do!!

And.....don't forget the matching postage too! Visit my Zazzle store by clicking here or on any product link below! Don't miss out on these great deals! Enter 12dealscards at checkout.

Festive Personalized Holiday Party Invitation by WinterHolidayGifts
Sparkling Christmas Tree Photo Card by WinterHolidayGifts

Christmas Card for Friend by WinterHolidayGifts

Happy Black Friday! Wicking Sleepwear on Sale!

THE COUNTDOWN IS OVER!

Black Friday is here and so is an awesome chance to scoop up your favorite wicking pajamas, wicking nightgowns and wicking pillow cases at a discount!

10% OFF ALL ORDERS OVER $39.99

Just enter promo code Holiday09 at checkout!

Wicking sleepwear makes the perfect gift for yourself or someone else who suffers from night sweats due to menopause, peri-menopause, cancer treatments or medications. Whoever receives one of our soft, comfy nightgowns or pj sets will be one happy lady! Sale is on through Cyber Monday, but quantities are limited. Treat your favorite baby boomer woman.

Say "Nightie, Night" to Night Sweats!